Frequently Asked Questions

Yes, Gateway Pro Cleaning is fully licensed, insured, and bonded. This protects both our clients and our team members during every service.

Yes, we provide all necessary professional-grade cleaning supplies and equipment. If you have specific product preferences or concerns, we're happy to use your supplies instead.

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for pets and children. We can also accommodate specific allergies or sensitivities upon request.

You can schedule a cleaning by filling out our online service request form, calling us directly, or emailing us. We'll confirm your appointment and answer any questions you may have.

Pricing varies based on the size of your space, type of service needed, and frequency. We offer free quotes - just fill out our service request form with your details and we'll provide a customized estimate.

Yes! We offer weekly, bi-weekly, and monthly cleaning schedules for both residential and commercial clients. Regular customers receive priority scheduling and special rates.

We understand plans change. We request at least 24 hours notice for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a small fee.

Our standard cleaning includes dusting all surfaces, vacuuming and mopping floors, cleaning and sanitizing bathrooms and kitchens, emptying trash, and general tidying. Deep cleaning services include additional tasks like baseboards, inside appliances, and more detailed work.

Cleaning time depends on the size of your space and the type of service. A typical home cleaning takes 2-4 hours, while commercial spaces vary based on square footage and specific requirements.

No, many of our clients are not home during their cleaning. You can provide us with a key, door code, or other access instructions. We'll ensure your space is secure when we leave.

Your satisfaction is our top priority. If you're not happy with any part of our service, please let us know within 24 hours and we'll come back to make it right at no extra charge.

Yes, we specialize in move-in and move-out cleanings to help ensure you get your security deposit back or to prepare your new home for move-in.

Absolutely! We offer post-event cleaning services to take the stress out of hosting. Contact us to schedule your post-party cleanup.

While we recommend booking in advance, we do our best to accommodate emergency or same-day requests based on our team's availability. Please call us for the fastest response.

Yes, we provide comprehensive commercial and office cleaning services tailored to your business needs, from small offices to larger facilities.

Yes, all Gateway Pro Cleaning team members undergo thorough background checks and are carefully screened before joining our team. Your safety and security are paramount.

We follow all CDC guidelines and local health department recommendations. This includes regular health screenings, use of personal protective equipment, and enhanced disinfection protocols.

While we take every precaution to protect your property, accidents can happen. We're fully insured and will address any damage claims promptly and professionally. Please report any concerns immediately.

We're a pet-friendly company! We just ask that you let us know if you have pets and if they have any special needs or if there are areas they should be kept in during the cleaning.